This Cancellation and Refund Policy (“Policy”) governs the terms relating to cancellation of services and refund of payments made to DHAN KIRTI INVESTOR SERVICES PRIVATE LIMITED (“Company”, “we”, “us”, or “our”).
This Policy applies to all customers (“Investor”, “Client”, or “Customer”) availing services of the Company, including but not limited to:
Facilitation of transactions in unlisted equity shares
Access to pre-IPO investment opportunities
Investor onboarding and documentation assistance
Deal coordination, settlement support, and issuer interface services
By making any payment to, or engaging with, the Company, you confirm that you have read, understood, and agreed to be bound by this Policy.
Transactions involving unlisted shares are customised, time-sensitive, and dependent upon coordination with sellers, issuers, and intermediaries. Accordingly, cancellations and refunds shall be subject to the terms and conditions set out in this Policy.
3.1 Duplicate or Excess Payments
Any duplicate or excess payment received shall be refunded in full, subject only to deduction of actual banking, processing, or gateway charges.
3.2 Deal Failure Due to Seller or Issuer Issues
Where a transaction cannot be completed due to unforeseen issues attributable to the seller or issuer (including share unavailability or compliance-related restrictions), and no transfer or documentation has been executed, the amount paid shall be refunded in full.
3.3 Regulatory or Compliance Rejection
If an Investor fails to clear KYC or regulatory compliance checks and the transaction cannot proceed, and such failure is not due to intentional misrepresentation, the Company may refund the payment after deduction of nominal administrative charges.
4.1 Cancellation within Immediate Cancellation Period
If a written cancellation request is received within the Immediate Cancellation Period, the Company shall refund the Transaction Value after deducting only non-recoverable banking or payment gateway charges.
4.2 Cancellation after Immediate Cancellation Period
If cancellation occurs after the Immediate Cancellation Period but prior to completion of the transaction:
1. The Company shall first deduct all direct costs already incurred, including:
Banking and payment gateway charges
Third-party due diligence or legal expenses
Registrar or issuer processing fees
Seller coordination or share-blocking costs
2. A reasonable cancellation fee, not exceeding actual administrative and operational costs, may also be deducted.
Any remaining balance shall thereafter be refunded to the Investor.
No refund shall be payable in the following circumstances:
Shares have already been transferred or the transaction has been completed
The Investor withdraws after allocation confirmation or deal lock-in
Cancellation is driven by market price fluctuations or change in investment decision
The Investor fails to provide required documentation or information within stipulated timelines
The Company shall not be liable for delays or non-completion of transactions caused by factors beyond its reasonable control, including:
Restrictions imposed by issuer or registrar
Share lock-in conditions
Changes in regulatory or legal framework
Governmental or judicial actions
Delays or outages in depository or statutory systems
Such circumstances shall not automatically entitle the Investor to a refund unless expressly agreed in writing by the Company.
All refund requests must be submitted in writing via email to Info@dhankirti.co.in
The request should include:
Name and contact details of the Investor
Date and amount of payment
Invoice or transaction reference number
Detailed reason for the refund request
The Company shall review refund requests within 7 working days of receipt.
Where approved, refunds shall be processed within 15 business days through the original payment method or via bank transfer, as deemed appropriate.
The Company shall not be responsible for delays arising from incorrect banking information provided by the Investor or processing timelines of banks, intermediaries, or payment gateways.
Any fraudulent chargeback request, misrepresentation, or misuse of the refund process may result in:
Reporting to banks or payment gateways
Suspension or termination of services
Initiation of appropriate legal action in accordance with applicable law
To the maximum extent permitted under applicable law, the Company’s total liability in relation to any transaction shall not exceed the service fee received for that transaction.
The Company shall not be liable for any indirect, incidental, or consequential losses, including investment losses or missed financial opportunities.
The Company reserves the right to amend or update this Policy at any time.
Any revised version shall become effective upon publication on the Company’s official website.
This Policy shall be governed by and construed in accordance with the laws of India.
The courts at Delhi shall have exclusive jurisdiction over any disputes arising from or relating to this Policy.
Our support team is ready to assist you with any questions about your services or policy.
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